novosrealm Order & Shipping Policy

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Thank you for choosing novosrealm. We are committed to getting your grocery and kitchen essentials to you safely and on time. The following policy explains exactly how we handle order processing, shipping, and delivery, so you know what to expect at every stage—from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: These orders are prepared and handed off to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed that same day. Orders placed after 2:00 PM EST, or on weekends and holidays, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using specialized cold-chain insulation and are dispatched Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

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International Shipping

novosrealm currently ships to Canada, the United Kingdom, and Australia.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These fees are determined by your local customs authority and are the responsibility of the recipient.

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Order Tracking & Delivery Confirmation

Once your order has been shipped, you will receive an automated shipping confirmation email containing a direct tracking link and courier details.

If you do not see tracking updates or receive your tracking number within 3 business days of order confirmation, please reach out to our support team with your order number.

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Order Modifications & Address Changes

To maintain fast dispatch times, order processing begins shortly after placement.

• If you need to update your shipping address or modify your order, please contact us within 1 hour of placing your order at support@novosrealm.store.
• While we will do our best to accommodate change requests, we cannot modify shipping addresses once an order has been handed over to the shipping carrier.

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Damaged, Lost, or Compromised Shipments

We stand behind the delivery of every order:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos for an immediate full refund or free replacement.
• Lost or Damaged Packages: If your tracking indicates delivery but you have not received your package, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions regarding your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: novosrealm
• Customer Support Email: support@novosrealm.store
• Customer Support Phone: 18177073576
• Physical Business Address: 1301 Hennessey Ct, Fort Worth, TX 76131, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST